Last updated: October 23, 2026
Oracle Thread is operated by Huang Jianhua, based in Mainland China. For order support, contact [email protected]. Our paid product is a personalized digital report delivered to your account, not a physical item. The rules below apply to paid orders when checkout is available.
Before preparation starts
You may use the cancellation action in your account for a verified paid order before actual preparation starts, including after the order is accepted. A full refund to the original PayPal transaction will be requested. Preparation is treated as started only after the order has been accepted, an administrator has actually begun the individual reading and recorded the start, and a work-start notice has been posted in your order details. Acceptance alone does not end the pre-work cancellation option.
Submitting a cancellation is not confirmation that PayPal has completed a refund. Your order details may show a pending, completed, or manual-review status. If we decline an order within the 48-hour acceptance period after verified payment, we request a full PayPal refund.
After preparation starts
Ordinary change-of-mind cancellation is not normally available once a personalized report is being prepared. If Oracle Thread is responsible for not delivering the report, or if delivery misses the adjusted deadline shown in your order details, you may submit a refund review request in your account. You can explain the issue and add information while the case is open. You may also contact [email protected] with your order number for support; email alone does not automatically open or update an in-account case.
The delivery period is 48 hours after order acceptance. If we ask for essential additional information, the delivery clock pauses while awaiting your reply and the adjusted deadline is displayed in your order details. A lack of reply for 14 days triggers manual closure review, not automatic closure or refund. We review the order, report delivery record, adjusted deadline, and any pause history. If seller-caused non-delivery or a missed adjusted deadline is confirmed, we request a full refund through PayPal. Applying for review does not itself approve a refund.
Your order details show a deadline for a progress reply to an in-account refund review. The three UTC business days are counted after submission. If you submit on Saturday or Sunday, the following Monday, Tuesday, and Wednesday are days one through three, so the deadline is Wednesday at the same UTC time as submission. A Friday submission is also due the following Wednesday at the same UTC time. This is a deadline for a progress update, not a deadline for the final decision, PayPal processing, or the funds to reach you.
Refund processing and rights
Approved refunds are requested through PayPal to the original payment method. The time for funds to appear depends on PayPal and your payment institution. If a refund is pending or under manual review, check the status in your account or contact us before submitting a duplicate request. This policy does not limit rights that cannot be excluded under applicable law or your PayPal dispute rights.